Are you afraid of conflict? Do you handle conflicts well? Or not?
Conflict resolution is a skill that individuals can use in all areas of life, benefiting employees in and out of the workplace. Some people mishandle conflict by coming on too strong. Others are not strong enough. Some people run away and hide from all conflict situations. Conflict is an inevitable part of work. We’ve all seen situations where people with different goals and needs have clashed, and we’ve all witnessed the often-intense personal animosity that can result. Through this course, you will learn exactly how to handle conflict situations and difficult people.
What Will You Learn?
Upon the completion of this course, participants will be able to:
1. Manage disagreements and conflicts
2. Develop confidence to handle difficult conversation.
3. Improve awareness of their emotional reaction to other people’s behaviour and how to deal with people they find ‘difficult’.
4. Use praise and appreciation to immediately reinforce any positive change.
The Course Curriculam
Module 1 (What & why conflict at workplace)
Symptoms of conflict
Causes of conflict
Consequences of conflict
Healthy and unhealthy ways of managing conflict
Module 2 (Stop Mind Reading & Clarify Expectation)